Upgrade Sales Specialist

Job Description

Upgrade sales specialists provide pre- and post-sales technical advice and support about products. Employers typically prefer graduates with qualifications in computer science but a strong sales background is required. Upgrade sales specialists are often the key point of contact for existing clients, answering queries, providing technical advice and introducing new products.

Job Responsibilities

  • Identifying and establishing new business
  • Identifying old hardware and providing the customer with knowledge as to why an upgrade is required or recommended
  • Helping a customer get parts needed to repair a damaged simulator
  • Personal drive for marketing to build new business from existing customers
  • Organizing technician visits for installation of products sold
  • Liaising with existing clients
  • Preparing proposals and quotations
  • Providing pre-sales and post-sales support
  • Negotiating contracts, terms and conditions
  • Reviewing cost and sales performance
  • Writing reports and sales literature
  • Providing product education and advice
  • Attending trade exhibitions, conferences and meetings
  • Ensuring that sales targets are met.
  • Working internally with various departments for order fulfillment
  • Creating purchase orders and working with vendors directly to fulfill portions products sold
  • Creating RMAs for proper return channels

Qualifications and training required

  • Technical knowledge of computers, Microsoft Windows software and other computer related hardware/software
  • Experience in using the Microsoft Office Suite
  • Ability to learn quickly
  • Ability to think quickly and propose options to get the customer through the upgrade process while also providing accurate information
  • Ability to walk through steps of installation in rare cases

Key skills for an Upgrade Sales Specialist

  • Strong technical skills
  • Organizational skills
  • Communication and interpersonal skills
  • Analytical skills
  • Teamworking skills
  • Sales skills
  • Commercial awareness

Please send resume to¬†[email protected]